How to Access Services
Whom to Call to Access Care
* Grand Traverse or Leelanau County: (231) 922-4850
* Crawford, Missaukee, Roscommon or Wexford County: (800) 492-5742 or (231) 775-3463
* For TDD-TTY: (231) 935-3871 or (231) 876-3281
Whom to Call for Customer Services
Customer Services can help current and potential consumers to navigate the CMH system, provide information about other resources and supports in the community, and arrange for free oral interpretive services for people with limited English proficiency or hearing impairments.
* Grand Traverse or Leelanau County: (231) 933-4907
* Crawford, Missaukee, Roscommon or Wexford County: (231) 876-3246
* Regional Toll-Free: (800) 337-8598
* For TDD-TTY: (231) 935-3871 or (231) 876-3281
When you call to access services you'll be able to speak to a mental health professional who can help you with your situation. Emergencies will be taken care of immediately.
You will get immediate answers to your questions about community services and how to receive help from us and other agencies. To decide what kind of help you might need, you will have a confidential interview at a time convenient for you with a caring, qualified behavioral health professional. If you need services, you will be linked quickly to the program(s) best for you. (Oral interpretive services are available at no charge. Call Customer Services at 1-800-337-8598 for more information.)
After your confidential interview we will talk together about the findings and recommendations. If you need behavioral health services, you will be linked quickly to the program that is best for you. In most cases, we will arrange your first appointment before you leave so treatment can begin without needless delay.
We will work with Medicaid or your insurance company to arrange payment and answer your questions about costs. We will coordinate services with your doctor and insurance company.
We have a standardized process to help connect people to the services they need. We match services and supports to the consumer's need based upon individual clinical conditions and circumstances, and to the extent possible, personal choice. Four areas influence the decisions regarding treatment:
Clinical Condition – The Michigan Mental Health Code and our contract with the Michigan Department of Community Health (MDCH) establishes the priority population for us to serve. They are adults with a serious and persistent mental illness, persons with a developmental disability or children with serious emotional disturbance.
Medical Necessity – Services need to be "medically necessary." This includes: screening and assessing to determine if a mental illness exists, providing treatments to lessen or stabilize symptoms, providing treatments to stop or delay a mental illness from worsening, or providing rehabilitation for the person to be able to function adequately. Under our Specialty Supports and Services contract with MDCH, applicants must meet eligibility criteria which are detailed in the contract.
Therapeutic Appropriateness – Clinical practice guidelines are used to help determine the types of supports/treatments that are accepted by medical and other professional disciplines as effective. Providers are credentialed to help ensure that consumers are provided a high quality service in the least restrictive environment. Providing treatment in a consumer's local community is a priority.
Person Centered Planning Process – A process for planning with the consumer that builds upon the individual's capacity to engage in activities that promote community life and honors the individual's preferences, choices and abilities. The person centered planning process may involve family, friends and professionals per the consumer's choice.
Click here for more information about Person Centered Planning.
NLCMH Services Brochure (adobe pdf)
